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JUSTIN HERALD'S NINTH BOOK IS ALMOST HERE.

After 25 years delivering keynotes and working with businesses on exactly this, the book that captures it all releases June 29 2026.

Service Rebellion is not a customer service book. There are no scripts. No slogans. No smile more and say their name. This is a behavioral system built for business owners, leaders and every single person on your team who touches a customer at any point in the journey.

At the heart of Service Rebellion is the Wolf Pack Standard. A standard owned by everyone, protected by everyone and one that holds even when conditions are tough, even when pressure is high and even when nobody is watching.

When that standard holds something powerful happens. Customer stop comparing. They stop looking around. They relax. They trust. They refer.

The Kindle edition is available for pre-order now. Our buy the physical copy, releases June 29 2026

Pre-order Kindle copy
Pre-order the hard copy

Book Justin to speak at your next event

 Are you looking for a Keynote Speaker to not only make an impact on your audience but also provide them with amazing content making your event remembered by all that attend?

Justin is committed to making your event a success!

Justin is one of Australia’s most booked corporate, business, “activational” and keynote speakers. In the past year, Justin presented to over 80,000 people on topics of business growth, customer service, and building a customer culture.

 

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Download Justin's Speaking Kit
Who Justin has worked with
Success Stories

HAVING AN INSTANT IMPACT ON OUR BOTTOM LINE…

“Thank you for working with and training our staff. Your content was absolutely perfect for them, and even we the management learnt new things and great new ways to re-engage with our clients. The way you explained and educated us as to what the customer is wanting these days was brilliant and insightful.

We have never seen an immediate impact before from other trainings until today. The staff have already implemented many principles that you shared, and it is having an instant impact on our bottom line.”

Brad Argaet, Call Centre Operations Manager, Nexgen Group

MOTIVATING AND EDUCATIONAL…

“On behalf of Mercedes Car Group and the Dealer network, thank you for your inspiring words at our Dealer Conference. I have fielded so many calls from the Dealer network stating how motivating and educational your content was, and also your ability to connect with each and every one of us.

I will definitely be recommending companies engage your services. Thank you again.”

John Vasilj, NSW General Manager, Mercedes Car Group

justin herald keynote speaker

About Justin herald

,,Justin’s passion and knowledge in the areas of Business Growth, Customer Service, and his understanding and expertise with how Businesses can connect and engage with their customers better, has led to him being in high demand both as a speaker and mentor.

He has had his own column in numerous magazines and in papers nationally in Australia and overseas, and is also the author of 8 international best selling books. His 9th book, “Service Rebellion – The Wolf Pack Standard was released in 2026

Justin owns many businesses still today, as he knows that in order to speak with authority, he HAS to have current information that is relevant and tested.

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justin can help grow your business

Mentoring

Take your business to the next level with private mentoring by joining the Entrepreneurs Mentor Club.
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Online Programs

Increase your income by training you and your staff to create a culture that is customer focused. Or, enable a new generation of young entrepreneurs to start their own businesses.
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Become a referrer

 

Become a referrer for my business and be rewarded. Click on Refer Us below to learn more.